MyGlobal Frequently Asked Questions

Once you have been admitted as an international student, your next step is to create your NetID, NetID+ and password. To create your NetID, NetID+ and password, use the student ID number and PIN in your admission email. After you create your NetID, you must wait 48 hours before logging into MyGlobal. 

Enroll Smartphone Video

Install Duo Mobile App Video

You can cancel an e-form by logging into MyGlobal, navigating to the e-form that you submitted and clicking Cancel at the bottom of the page.

If you need to change your answers in an e-form that is already submitted, you must cancel and resubmit. You can cancel an e-form by logging into MyGlobal, navigating to the e-form that you submitted and clicking Cancel at the bottom of the page. After that you can resubmit e-form with the corrected information. Processing time begins from the date the e-form is resubmitted. 

Please contact MyGlobal Support with the name of the e-form that you are trying to access and where you found the link.

If you did not report your OPT employer in MyGlobal (through the Add New OPT Employer e-form), you may not have the option to select your employer when you try to edit or end your OPT employer in MyGlobal. If you are on post-completion OPT, you can go directly to SEVP Portal to edit or end your OPT employer. If you are on STEM OPT, please email intl-opt@email.arizona.edu for assistance. 

If you have questions about how to access the SEVP Portal or about OPT reporting generally, please email intl-opt@email.arizona.edu.

If you received an error message after clicking submit, that generally means that you did not complete a required field in the e-form, or did not provide information in the correct format. Review the error message for instructions, make the correction, and resubmit the e-form.

If you receive an error message: "Error - You must correct your errors below and resubmit" but there are no errors, please clear your browser cache and login to MyGlobal again (see instructions to clear cache in: Chrome, Firefox, Internet Explorer, Safari). If you are uploading files, use only letters (A-Z, a-z), numbers (0-9), underscores (_), and hyphens (-) in file names; omit spaces and special characters (/:*?<>%&).

If the problem continues, please contact MyGlobal Support with a screenshot that includes the full web address and time of attempted submission.

While our site is available on mobile devices, you may run into issues submitting e-forms. We recommend submitting e-form requests on a computer or laptop. This will help avoid setbacks and errors with submitting your e-form requests. We apologize for the inconvenience.

If you have multiple documents and there is only one upload button, please combine them into one file via PDF. Please double-check that the sure the information is clear and legible before uploading.

If you entered the wrong email address when you submitted the e-form, you can edit it by logging back into MyGlobal. Go to the e-form that you just submitted and click Cancel at the bottom of the page. Edit the information and resubmit the e-form.

If your academic advisor, program coordinator or faculty advisor does not receive the email to complete the second part of the e-form, first confirm that you entered the correct email address when you submitted the e-form. If the email is correct, you can ask them to access the e-form at https://myglobal.arizona.edu/review.cfm

In order to gain access to eShipGlobal website and successfully create the shipping label, please follow the below steps:

1. Submit the eShipGlobal e-form.
2. After submission, you will be directed to the eShipGlobal website. Log in or register a new account.
3. Select RECEIVE DOCUMENTS FROM UNIVERSITY.
4. Create your shipment (edit the shipping information, select the shipping carrier and submit payment for the shipment, if required).

In order to finish incomplete labels or access your shipment history, please follow the below steps:

1. Go back to the eShipGlobal e-form that you submitted and click Access eShipGlobal to Generate Shipping Label
2. Login to eShipGlobal page and select RECEIVE DOCUMENTS FROM UNIVERSITY to finish an incomplete label or select VIEW SHIPMENT HISTORY to check a previous order.

If you are having trouble logging into MyGlobal, try these steps:

• If you have a NetID, use that instead of your temporary username and password.
• Log in from a private browser.
• Clear your cache (see instructions to clear cache in: Chrome, Firefox, Internet Explorer, Safari).
• Use a non-mobile device.

After you submit the e-form, you will receive a confirmation email. If you do not receive a confirmation email within 5-10 minutes of submission, email  uaifs@email.arizona.edu.

If you received an error message after clicking submit, that generally means that you did not complete a required field in the e-form, or did not provide information in the correct format. Review the error message for instructions, make the correction, and resubmit the e-form.

If you receive an error message: "Error - You must correct your errors below and resubmit" but there are no errors, please clear your browser cache and login to MyGlobal again (see instructions to clear cache in: Chrome, Firefox, Internet Explorer, Safari). If you are uploading files, use only letters (A-Z, a-z), numbers (0-9), underscores (_), and hyphens (-) in file names; omit spaces and special characters (/:*?<>%&).

If the problem continues, please contact MyGlobal Support with a screenshot that includes the full web address and time of attempted submission.

For requests that require academic department verification or input, students are prompted to enter the name and email for their academic department contact. After students submit a request, an email will be sent to the staff person indicated in the e-form with a link to the advisor portal. If you did not receive the email to complete the second part of the e-form, you can also access the form at https://myglobal.arizona.edu/review.cfm. 

After logging in, you can see the list of pending student requests under Current E-Form Requests. 

To view what the student submitted, click on the link at the top of the advisor e-form.

If the student entered the wrong advisor, you can either ask the student to cancel the submission and resubmit with the correct information, or contact ISS at intl-isps@arizona.edu to request a change.

Unfortunately, the MyGlobal system does not provide an option for staff to retrieve past submissions. We recommend saving a copy of your answers at the time of submission. 

Unfortunately, it is not possible to delete inactive or incomplete requests from the current case list within Departmental Services. The cases should drop off your current case list after 90 days of inactivity.

In order to change your campus you must use the "Update Your Information" section in Departmental users. 

Follow these steps: 

1. Login to MyGlobal.
2. Go to Departmental Services. 
3. Under the Tasks, click on Update Your Information.
4. Scroll to Campus and select the desired option.
5. Be sure to click Update Information at the bottom when completed. 

If you received an error message after clicking submit, that generally means that you did not complete a required field in the e-form, or did not provide information in the correct format. Review the error message for instructions, make the correction, and resubmit the e-form.

If you receive an error message: "Error - You must correct your errors below and resubmit" but there are no errors, please clear your browser cache and login to MyGlobal again (see instructions to clear cache in: Chrome, Firefox, Internet Explorer, Safari). If you are uploading files, use only letters (A-Z, a-z), numbers (0-9), underscores (_), and hyphens (-) in file names; omit spaces and special characters (/:*?<>%&).

If the problem continues, please contact MyGlobal Support with a screenshot that includes the full web address and time of attempted submission.