Frequently Asked Questions
Undergraduate Students
Normal is processing time is 5 business days. Shipping times vary, depending on the destination. We provide free express shipping to all new students.
You cannot apply for your visa until your I-20 has been issued. Visa processing times vary by country and can range from a few days to several months. We recommend requesting your I-20 as soon as possible to avoid delays.
Follow the instructions below or watch this brief video.
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Log into UA International and submit the eShipGlobal e-form.
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After you submit the eShipGlobal e-form, you will be directed to the eShipGlobal website. If you have an account with eShipGlobal that is linked to an existing email address on file, you will be prompted to log in. If you do not have an eShipGlobal account, then you must create a new account. If you have forgotten your password for eShipGlobal, you can reset your password here.
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After creating your account or logging in, you will be asked what you would like to do. Select “Receive documents from your University.”
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Enter your shipping address and contact information, select the type of express mail service you would like to use.
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Your mailing label will be sent directly to your UA International record, so ISS staff can download and print the label when your documents are ready to be mailed. You will receive an email from eShipGlobal when you have successfully created a mailing label, and another email with the tracking number once your documents have been mailed.
You cannot register for classes until after you have attended both days of orientation. Orientation sessions can fill up quickly. We recommend signing up for orientation by December 1st to reserve a spot in your desired session.
If you previously attended orientation at the University of Arizona, you are not required to register and attend again. Complete the following items online and schedule an appointment with an international student advisor to complete your check-in no later than January 22nd at 9:00 am.
If you are arriving late and will miss the orientation program, submit the Late Arrival request e-form in UA International and wait for approval. If approved, you will receive instructions on how to check-in. The latest date you can check-in is January 22nd at 9:00 am. If you cannot arrive by that time, cancel your admission and email International Admissions to apply for a future term.
There is no dress code for orientation. The average temperature in Tucson during the winter is 13°C. We recommend comfortable shoes, pants, sweater and jacket.
Freshmen, Transfers and Microcampus Students
If you register for orientation by the deadline and attend all mandatory session on both days, you will be able to register for classes at the end of the second day.
Readmitted Students
You will be able to register within 24 hours of completing all check-in requirements with International Student Services.
Tuition and fees will be posted to your account after you register for classes. You can use UAccess to pay for tuition, fees and related expenses. The Bursar’s Office will also mail you an account summary, but your UAccess account will provide the most updated information.
If you pay by credit or debit card, you will be charged a 2.5% service fee in addition to the University of Arizona payment amount. If you pay by eCheck by entering your U.S. bank information, you will not be charged an additional service fee. You can pay with check by mail or in person. Cash payments must be made in person. For a detailed explanation, read about payment options on the Bursar’s website. If you are not sure how to write a check, watch this video for instructions.
All new students will have orientation holds on their account until the second day of orientation. If you still have a hold on the second day, you may still need to submit required documents to a UA office. If you have a Campus Health hold, submit your immunization records in Patient Link. If you have an ISS hold, call 520-621-4627 or come to ISS.
Graduate Students
Complete the 4 mandatory items under Orientation & Check-In. The hold on your account will be removed within 1-2 business days of completion.
Tuition and fees will be posted to your account after you register for classes. You can use UAccess to pay for tuition, fees and related expenses. The Bursar’s Office will also mail you an account summary, but your UAccess account will provide the most updated information.
If you pay by credit or debit card, you will be charged a 2.5% service fee in addition to the University of Arizona payment amount. If you pay by eCheck by entering your U.S. bank information, you will not be charged an additional service fee. You can pay with check by mail or in person. Cash payments must be made in person. For a detailed explanation, read about payment options on the Bursar’s website. If you are not sure how to write a check, watch this video for instructions.
The deadline to complete all check-in and orientation requirements with International Student Services is Wednesday, January 29, 2020 at 9:00 am. If you cannot arrive by this time, please contact your department and the Graduate College to ask about the possibility of deferring admission to a future term.
All new students will have orientation holds on their account until completing the 4 mandatory items under Orientation & Check-In. If you still have a hold 2 business days after completing these items, you may still need to submit required documents to a university office. If you have a Campus Health hold, submit your immunization records in Patient Link. If you have an ISS hold, call 520-621-4627 or come to ISS.